Legal information

This page sets out the legal terms, consumer rights, liability, cancellation and complaints process that apply to Berokan Pty Ltd (ABN 84 533 751 684), operating in Victoria, Australia.

Business: Berokan Pty Ltd
ABN: 84 533 751 684
Address: 27 Gardner Street, Richmond VIC 3121, Australia
Phone:+ (61) 47 853-92-67

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Terms of service

By booking classes or private sessions with Berokan you agree to our Terms below. These terms form an agreement between you and Berokan Pty Ltd for the provision of yoga and wellness services.

Payments are due at time of booking unless otherwise agreed. We accept card and direct transfer. Bookings are confirmed after payment; class passes are subject to expiry dates listed on purchase.

Cancellations made more than 24 hours prior to a session receive a full refund or credit. Cancellations within 24 hours are non-refundable except at our discretion for illness or emergency. See table for common cases.

Personal information is handled in accordance with our Privacy Policy. We retain minimal data required for bookings and health & safety compliance.

Quick policy table

Issue	Policy
Late cancellation	Within 24 hrs — *** refund
Illness	We may offer credit — evidence required
Class passes	Non-transferable; expiry applies

Consumer rights Make a complaint

Consumer guarantees (Australia)

Under the Australian Consumer Law (ACL) you may have statutory guarantees for services supplied. Where our services fail to meet a guarantee, we will offer remedy such as repeat service, refund or compensation as required by law.

For questions about your consumer rights contact us or the Australian Competition and Consumer Commission (ACCC).

Health, safety & liability

Yoga involves physical activity. You must not participate if you have a medical condition that would make yoga unsafe. Please inform instructors of relevant conditions and complete any required health disclosure before participating.

We take reasonable care but are not liable for injury except as limited by applicable law. You agree to follow instructor guidance and not to attempt poses beyond your capability without supervision.

Studio Principal

Emma Li — Senior Instructor

Complaints & dispute resolution

We aim to resolve issues quickly and fairly. Please use the form to submit a formal complaint. We will acknowledge within 3 business days and issue a response within 15 business days where possible.

External dispute bodies

If you are not satisfied with our internal handling you may contact:

Australian Competition and Consumer Commission (ACCC)
Victorian Small Business Commission (for small business disputes)
Fair Work Ombudsman (employment-related)

Contact team Privacy details

Downloadable forms

Studio terms, waiver and class pass T&Cs available on request.

Request documents

Regulatory notices

Consumer rights and health & safety obligations we follow in Victoria.

Need help?

Call us or visit the studio for in-person assistance regarding legal matters and refunds.

Call +61 47 853-92-67